Extened Service

Shipping Policy

We value each and every one of our customers. Our priority is to ensure that the merchandise is delivered to our customers as quickly as possible.

Notice: Motorized shades’ production delay due to Chinese National Holiday

Please be advised that due to the upcoming Chinese National Holiday, our motorized shades factory will be closed from September 26th to October 9th.

As a result, all custom motorized shades orders placed between September 26th and October 9th will begin production on October 10th. Please allow an additional 7-10 business days for the production.

We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions, please feel free to contact our customer service team at hello@grandekorshop.com.

For orders of other products, our normal production and shipping schedules will remain unaffected.

Order Processing Time

Once you purchase, we will immediately customize your shades to order so that your shades can be delivered as quickly as possible. Production and packaging may take 1-7 business days. Our warehouse is only open during standard business hours, Monday through Friday, excluding holidays.

Shipping Time

We offer free shipping to the US and worldwide by UPS, FedEx, and DHL Express. Please check the shipping costs for other countries when checkout. After processing and leaving the warehouse, items typically take 3 to 14 business days to reach their destination.

Total delivery time = processing time + shipping time = (Processing time varies depending on the item you are purchasing.)

Shipping Confirmation

After you place an order, you will receive an order confirmation email. You can check the order items in the email. If you have any questions, please contact us: hello@grandekorshop.com

After your order has shipped, you will receive a shipment confirmation email with a tracking number. Shipping times are estimated from the shipping date, not from the order date, and may take longer than expected due to invalid addresses, customs clearance procedures, or other reasons.

Shipping Delays

Shipping times are estimated from the shipping date, not from the order date, and may take longer than expected due to invalid addresses, customs clearance procedures, or other reasons.

Cancellation Of Orders

If you contact us promptly after your purchase, we can cancel the order for you. We will refund your money in full. But since all orders are custom made, orders cannot be canceled if production has already started.

About Taxes

Tax included on your order. In rare cases, orders may be subject to customs fees charged by your government and not by our website, and these fees will be your responsibility. We apologize for the inconvenience, but we have no control over the customs authorities of your country or any other country. Please contact your local customs office for more information on customs fees, duties, and taxes.

Unreceived Items

If you have successfully placed an order, but have not received it when the tracking status shows it has been delivered. You will need to contact the carrier to locate your package, as we have no control over the item once it is bagged (once it is under the carrier's control), but if the problem persists, please contact us at: hello@grandekorshop.com

If you are unsatisfied with your purchase, please contact us within 30 days of the shipping date. Grandekor does not permit the return for refund or exchange of configure-to-order, personalized, or other customized products under any circumstances unless the product arrives defected.

If your package or product is damaged when you receive it, please take photos of the damage and send them to our customer service team: hello@grandekorshop.com. We will help you resolve the issue.

If the product is returnable and you send it back to Grandekor unopened in its original packaging, Grandekor will issue an exchange or refund to your original method of payment. You must return the product to the Grandekor warehouse within 15 days after we agree your return (you will be responsible for any loss or damage to the product in transit), in original, unmarked packaging, including any accompanying accessories, manuals, documentation, and registration.

Return Fee

• If the problem is with the quality of our product or any problem caused during the manufacturing process in our factory, we will be responsible for the return shipping costs.
• If you need to return the product for personal reasons, you will be responsible for the return shipping costs.

To start a return, you can contact us at: hello@grandekorshop.com, and attacth photo/video proofs. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund

We will inspect the product once we receive your returned package. We will process the order refund within 3-5 business days of the package being marked as delivered.