FAQs
Order & Return
Q: “What payment methods do you accept?”
We only accept Visa at this time, but we will support more payment methods in the future.
Q: “What should I do if I place wrong order?”
Please contact us to do changes directly or help you cancel the order.
Q: “How do I reconfirm order information after place the order?”
We will send you the reconfirmation email within 24 hours. We will proceed it if we don't get your reply in 48 hours.
Q: “Is there any warranty?”
We provide a two-year limited warranty on motors, remotes and a long-term complimentary technical support. To extend your coverage further, you can purchase our "Extended Motor Service" in custom option.
Shipping & Delivery
Q: “Can I check my order's status?”
Yes, you can. After placing the order we send you an order confirmation e-mail. Once your order has shipped we’ll send you the tracking information.
Q: “What's the shipping costs?”
We offer free shipping throughout the United States.
Q: “Can I change my delivery address?”
Yes.It's allowed to contact us to change the delivery address before the order is dispatched.
*However, once an order is shipped from our warehouse, the delivery address cannot be changed.
Q: “What's the shipping policy?”
Please refer to Detailed Shipping Policy.
AFTERSALE
Q: “What should I do if there’s something missing or broken?”
Please contact us and provide photos if you have. We will help you fix it or send replacements.
Q: “What if I received the wrong product?”
If you received the wrong product or the product that was damaged during shipping, please contact our customer service department.
Q: “What should I do if I made a mistake with my order?”
A replacement with correct color or dimension will be offered at some extra charge according to your order changes. We appreciate customer careful order since it is customized and can’t be resold anymore.
Q: “Is there any warranty?”
We provide a two-year limited warranty on motors, remotes and a long-term complimentary technical support. To extend your coverage further, you can purchase our "Extended Motor Service" in custom option.
About Product
About Cellular Shades
Q：The measurement from the inside of my window frame has a width of 33 inches. What size should I order? Also, do the blinds bunch up at the top?
A：Hi, you should choose 33 inchs blinds. Also, the blinds can be raised to the top. Hope this helps.
Q：What material are these? Would they hold up in a bathroom with humidity?
A：Yes, these blinds are made up of 100% Polyester - durable fabric, so they can be installed in a bathroom.
Q：Is the length have to be 64? I want one for a small kitchen window.
A：The 64" is just the maximum length. It can easily fit a much shorter window, as it is only about 3-4" when fully up.
Q：How do these mount to the frame? Do they mount to the top or sides?
A：These blinds mount on top. You can screw them on window frame by the brackets.
Q：Can you see through these from outside?
A：No not at all.
Q：What’s the minimum depth for the shade and hardware?
A：The depth of the fabric is 2.5cm(0.98inch) , and the top and bottom rali is 3.5cm(1.38inch).
Q：Can the height of the window be shorter than the blind length?
A：Yes, you can pull blind down or up to fit length of window.
Q：Do I have to drill into the window frame to install?
A：Yes, you need to screw the bracekts on window frame, and then you can install the blind into brackets.
Q：Can you cut the width of shade?
A：No,the shade is not available to cut. Please kindly choose the proper size.
Q：How do you Clean them?
A：You can use the brush to clean the dust. Or just rub them down with a wet cloth.
Q：Is the street side white despite the interior color? Ex. inside beige, but facing out white.
A：Yes, one side is beige, and other side is white, but both sides are available to be mounted inside.
About Roller Shades
Q：Are all the colors the same color on the back ( the side that would face the outside)?
A：They are not same, the color of the back is sliver, because there is a silver coating on the back fabric, it will prevent the sunlight and UV.
Q：Can you see through these shades at night? If someone is looking through my window, can they see in?
A：They cannot see in. The shades themselves block light, and thereby the ability to see through them, very well.
Q：Would this work screwed to the wall above the window?
A：You can drill into the wall, and then you can screw this blind on wall, but notice to choose the width covered all window.
Q：My window is 35 inches inside the frame. What size should i get since that size is not an option?
A：Please choose a size 35" for an Inside Mount, and 36" for Outside Mount.
Q：What's the depth of the bracket for inside mounting?
A：The depth of the bracket is about 2 inches(5cm).
Q：Can I cut down the length?
A：No, this blind can not be cut. It works as a traditional Roller Shade where the length can be adjusted.
Q：Can you use these in the bathroom?
A：Yes, these blinds are made up of 100% Polyester - durable fabric, so they can be installed in a bathroom.
Q：How can you clean them, are they machine washable?
A：No, they are not machine washable, you can clean them with a wet cloth.
Q：For an inside mount, can these blinds be mounted on the side wall?
A：No, they can not be mounted on the side wall, only top. Hope this helps.
Q：What are the dimensions of the cassette the shade rolls up into (at the top)?
A：1.5 inch deep and 2.8 inch high, but the deepth of the brackets is 2 inches.
Q：Did this come with instructions?
A：Yes, the product has come with instructions.