Return & Refund

If you are unsatisfied with your purchase, please contact us within 30 days of the shipping date. Grandekor does not permit the return for refund or exchange of configure-to-order, personalized, or other customized products under any circumstances unless the product arrives defected.

If your package or product is damaged when you receive it, please take photos of the damage and send them to our customer service team: hello@grandekorshop.com. We will help you resolve the issue.

If the product is returnable and you send it back to Grandekor unopened in its original packaging, Grandekor will issue an exchange or refund to your original method of payment. You must return the product to the Grandekor warehouse within 15 days after we agree your return (you will be responsible for any loss or damage to the product in transit), in original, unmarked packaging, including any accompanying accessories, manuals, documentation, and registration.

Return Fee

• If the problem is with the quality of our product or any problem caused during the manufacturing process in our factory, we will be responsible for the return shipping costs.
• If you need to return the product for personal reasons, you will be responsible for the return shipping costs.

To start a return, you can contact us at: hello@grandekorshop.com, and attacth photo/video proofs. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund

We will inspect the product once we receive your returned package. We will process the order refund within 3-5 business days of the package being marked as delivered.