Shipping & Delivery
Shipping Policy
We value each and every one of our customers. Our priority is to ensure that the merchandise is delivered to our customers as quickly as possible.
Order Processing Time
Once you purchase, we will immediately customize your shades to order so that your shades can be delivered as quickly as possible. Production and packaging may take 1-7 business days. Our warehouse is only open during standard business hours, Monday through Friday, excluding holidays.
Shipping Time
We offer free shipping to the US and worldwide by UPS, FedEx, and DHL Express. Please check the shipping costs for other countries when checkout. After processing and leaving the warehouse, items typically take 3 to 14 business days to reach their destination.
Total delivery time = processing time + shipping time = (Processing time varies depending on the item you are purchasing.)
|
Products |
Production Time |
Shipping Time |
|
TKM-Smart Shades |
3-7 business days |
6-14 business days |
|
All Accessories |
1-3 business days |
6-14 business days |
|
All Manual Shades |
1-5 business days |
6-14 business days |
|
All Outdoor Shading |
1-3 business days |
3-7 business days |
Shipping Confirmation
After you place an order, you will receive an order confirmation email. You can check the order items in the email. If you have any questions, please contact us: hello@grandekorshop.com
After your order has shipped, you will receive a shipment confirmation email with a tracking number. Shipping times are estimated from the shipping date, not from the order date, and may take longer than expected due to invalid addresses, customs clearance procedures, or other reasons.
Shipping Delays
Shipping times are estimated from the shipping date, not from the order date, and may take longer than expected due to invalid addresses, customs clearance procedures, or other reasons.
Cancellation Of Orders
If you contact us promptly after your purchase, we can cancel the order for you. We will refund your money in full. But since all orders are custom made, orders cannot be canceled if production has already started.
About Taxes
Tax included on your order. In rare cases, orders may be subject to customs fees charged by your government and not by our website, and these fees will be your responsibility. We apologize for the inconvenience, but we have no control over the customs authorities of your country or any other country. Please contact your local customs office for more information on customs fees, duties, and taxes.
Unreceived Items
If you have successfully placed an order, but have not received it when the tracking status shows it has been delivered. You will need to contact the carrier to locate your package, as we have no control over the item once it is bagged (once it is under the carrier's control), but if the problem persists, please contact us at: hello@grandekorshop.com